Shipping and Delivery Policy
At DetoxBuy, we prioritize customer satisfaction and therefore offer worldwide delivery. Please read the following information carefully to learn more about our shipping and delivery procedures:Shipping Companies and Delivery Times
We ship our products worldwide via reliable shipping companies such as FEDEX or UPS. Delivery times generally range from 1 to 3 business days. For more remote countries, this may take 2-4 business days. The expected delivery time to your country is indicated on the product page. However, please note that this may vary depending on customs procedures and the country. We offer same-day shipping. Your tracking number will be generated when your shipment reaches the agent and is transferred to the aircraft, and will be sent to you via email. If you do not receive a tracking number in your email, you may have entered an incorrect email address; please try logging into the system or send us an email with your full name and order date. Delivery time may vary depending on the destination country, and you are responsible for tracking your shipment using your tracking number throughout the delivery process.Customs Procedures and Tax Identification Numbers
Customs procedures vary from country to country worldwide. For European countries and the UK, we use Tax Identification Numbers (IOSS) and, for the UK, VAT numbers when shipping to facilitate customs procedures. This is a practice designed to expedite customs processing and minimize customs costs. Customs fees may or may not apply; to rule out this possibility, please check the checkbox page when placing your orderOptional services customs clearance service (Let's pay the customs fee for you.)If you select this option and pay a small fee, any customs charges incurred will be paid by us.
Customs Costs and Fees
Customs charges are generally not incurred, but in rare cases, extra customs fees may apply depending on your country's customs procedures. Please check your country's customs policies and restrictions to avoid the possibility of customs charges being applied. DetoxBuy does not cover customs fees, and any additional customs charges incurred are the responsibility of the customer.Delivery Address and Information
Please ensure you provide accurate and complete delivery address and contact information when placing your order. We cannot be held responsible for delays or losses caused by incorrect or incomplete delivery addresses.Damaged or Lost Shipments
For damaged shipments, please obtain a damage report upon receiving your package. No action will be taken without a damage report upon delivery. For lost shipments and packages that appear as delivered but have not been received, please contact the shipping company using the tracking number provided.Contact and Support
For any questions or support requests regarding shipping and delivery processes, please [email protected] Please contact us by sending an email to [email address]. Our customer service team will be happy to assist you.
Shipping and Delivery Policy
Preliminary Information:
- Germany
- Austria
- Belgium
-
For
Hungary Do you accept returns? Yes, we only accept returns for defective products.
Do you accept exchanges? No, we do not accept exchanges.
- Australia
- Canada
- United Kingdom
- Ireland
- New Zealand
- United States
For their country:
Do you accept returns? Yes, we only accept returns for defective products.
Do you accept exchanges? No, we do not accept exchanges.
At DetoxBuy, we prioritize customer satisfaction and therefore offer worldwide delivery. Please read the following information carefully to learn more about our shipping and delivery procedures:
Shipping Companies and Delivery Times
We ship our products worldwide via reliable shipping companies such as FEDEX or UPS. Delivery times generally range from 1 to 2 business days. However, please note that this may vary depending on customs procedures and the country. Delivery time may vary depending on the destination country, and you are responsible for tracking your shipment throughout the delivery period using your tracking number.
Customs Procedures and Tax Identification Numbers
Customs procedures vary from country to country worldwide. For European countries and the UK, we use Tax Identification Numbers (IOSS) and, for the UK, VAT numbers when shipping to facilitate customs procedures. This is a practice designed to expedite customs processing and minimize customs costs.
Customs Costs and Fees
Customs fees are generally not incurred, but in rare cases, extra customs charges may apply depending on your country's customs procedures. Please check your country's customs policies and restrictions to avoid the possibility of customs fees being charged. DetoxBuy does not cover customs fees, and any additional customs charges are the responsibility of the customer.
In cases where customs fees are incurred, customers who do not accept the customs fees may have their packages returned, resulting in significant costs including return shipping fees, processing fees, and extra return customs fees.
Since these costs usually exceed the cost of the product, refunds are never issued. You can inquire about the customs fees for both outbound and return shipments from any relevant shipping company.
Delivery Address and Information
Please ensure you provide accurate and complete delivery address and contact information when placing your order. We cannot be held responsible for delays or losses caused by incorrect or incomplete delivery addresses.
Damaged or Lost Shipments
For damaged shipments, please obtain a damage report upon receiving your package. No further action will be taken without a damage report.
For lost shipments and packages that appear as delivered but have not been received, please contact the shipping company using the tracking number provided.
Contact and Support
For any questions or support requests regarding shipping and delivery, please contact us by emailing [email protected]