Shipping and Delivery Policy
As DetoxBuy, we offer worldwide delivery service in line with the importance we place on customer satisfaction. Please read the following information carefully to learn more about our shipping and delivery procedures:Cargo Companies and Delivery Times
We ship our products worldwide via reliable shipping companies such as FEDEX or UPS. Delivery times generally vary between 1 and 3 business days. It may take 2-4 working days depending on remote area countries. It is stated on the product page how many days it will take to reach your country. However, please note that it may vary depending on customs procedures and country. We ship on the same day. Your cargo tracking number appears when your cargo reaches the agency and is transferred to the plane. and it will be emailed to you. If you have not received a cargo tracking number in your e-mail, you may have entered the wrong e-mail and please try to log in to the system or send us an e-mail stating your name, surname and order date. Delivery time may vary depending on the destination country and you are responsible for tracking your cargo throughout the delivery time using your cargo tracking number.Customs Procedures and Tax Identification Numbers
The customs procedures of all countries of the world differ. For European countries and the UK, we make shipments by entering tax identification numbers (IOSS) to facilitate customs clearance, and VAT number for the UK. This is an application to speed up customs procedures and keep customs costs to a minimum. Customs fees may or may not occur. To rule out this possibility, check the cart page when ordering.Optional services customs clearance service (Let's pay the customs fee for you.)If you choose the part and pay a small fee, if a customs fee occurs, it will be paid by us.
Customs Costs and Fees
Usually there are no customs charges, but in rare cases, there may be extra customs charges depending on your country's customs procedures. Please check your country's customs policies and limitations in case customs charges are incurred. DetoxBuy does not cover customs fees and any additional customs fees that may occur are the responsibility of the customer.Delivery Address and Information
Please make sure you provide the correct and complete delivery address and contact information when ordering. We cannot be held responsible for delays or losses caused by incorrect or missing delivery addresses.Damaged or Lost Shipments
For damaged shipments, please take delivery of your cargo with a damage assessment report when receiving your cargo. When receiving your cargo, no action is taken without a damage assessment report. For lost shipments and for shipments that appear to have been delivered but have not been received, please call the cargo company with the tracking number provided to you.Contact and Support
For any questions or support requests regarding shipping and delivery, please [email protected] Contact us by sending an e-mail to . Our customer service team will be happy to assist you.
Shipping and Delivery Policy
Preliminary Information:
- Germany
- Austria
- Belgium
-
For
Hungarian Do you accept returns? Yes I only accept returns for defective products.
Do you accept exchanges? No, we do not accept exchanges.
- Australia
- Canada
- United Kingdom
- Ireland
- New Zealand
- United States of America
For their country;
Do you accept returns? Yes I only accept returns for defective products.
Do you accept exchanges? No, we do not accept exchanges.
As DetoxBuy, we offer worldwide delivery service in line with the importance we place on customer satisfaction. Please read the following information carefully to learn more about our shipping and delivery procedures:
Cargo Companies and Delivery Times
We ship our products worldwide via reliable shipping companies such as FEDEX or UPS. Delivery times generally vary between 1 and 2 business days. However, please note that it may vary depending on customs procedures and country. Delivery time may vary depending on the destination country and you are responsible for tracking your cargo throughout the delivery time using your cargo tracking number.
Customs Procedures and Tax Identification Numbers
The customs procedures of all countries of the world differ. For European countries and the UK, we make shipments by entering tax identification numbers (IOSS) to facilitate customs clearance, and VAT number for the UK. This is an application to speed up customs procedures and keep customs costs to a minimum.
Customs Costs and Fees
Generally, there are no customs fees, but in rare cases, extra customs fees may arise depending on your country's customs procedures.
Please check your country's customs policies and restrictions in case you are charged customs fees. DetoxBuy does not cover customs fees and any additional customs fees that may occur are the responsibility of the customer. Since the cargo is returned to customers who do not accept the customs fee, a serious expense arises, including the return cargo fee, file cost and extra return customs fee.
Since this cost usually exceeds the cost of the product, it can never be refunded. You can learn the round-trip and return customs charges from any relevant cargo company.
Delivery Address and Information
Please make sure you provide the correct and complete delivery address and contact information when ordering. We cannot be held responsible for delays or losses caused by incorrect or missing delivery addresses.
Damaged or Lost Shipments
For damaged shipments, please take delivery of your cargo with the damage determination report when receiving your cargo.
While receiving your cargo, no action is taken without a damage report. Please call the cargo company with the tracking number given to you for lost shipments and for your shipments that appear to have been delivered but not received.
Contact and Support
For any questions or support requests regarding shipping and delivery, please contact us by sending an e-mail to [email protected] Our customer service team will be happy to assist you.